Journal of Management Policies and Practices

Enhancing Management Problem-Solving Processes through the Application of Emotional Intelligence Skills
James D. Hess, rnold C. Bacigalupo

Abstract
Purpose: Little research has been contributed to how the behaviors associated with emotional intelligence may be practically applied to enhance both individual and group management problem-solving. The purpose of this paper is to identify practical approaches to the application of emotional intelligence to the complexity of the management problem-solving process. These practical approaches are designed to instruct and aid problem solvers in the utilization of emotional intelligence skills to improve management problem solving skills and processes. Design/Methodology/Approach: Goleman’s (2001) and Boyatzis’ et al. (2000) four essential elements of emotional intelligence and their associated 20 behavioral competencies are utilized to develop a methodology for the practical application of emotional intelligence skills to management problem-solving. A series of questions, observations and action steps are outlined to improve emotional intelligence awareness, as well as the utilization of emotional intelligence skills to enhance management problem-solving processes. Findings: Organizations and individuals may benefit from the development and utilization of behaviors attributed to emotional intelligence. The practical application of emotional intelligence skills can enhance individual and group complex management problem-solving skills and outcomes. Originality/Value: The practical application of emotional intelligence skills becomes a strategy for the development of the individual’s and organization’s ability to assess the impact and consequences of management problem-solving, while simultaneously improving the quality and effectiveness of the management problem-solving process.

Full Text: PDF     DOI: 10.15640/jmpp.v2n3a1